Welcome to JOIAS (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, joias.in, and purchase products from us.
Information We Collect
When you visit our website, create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following information:
Personal Information
Name
Email Address
Phone Number
Billing Address
Shipping Address
Account Information
Username
Password (stored securely in encrypted form)
Order Information
Products purchased
Order history
Payment method
Technical Information
IP Address
Browser Type
Device Information
Website usage data
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized activities
Send promotional emails, offers, and newsletters (only where permitted)
Payment Information
We use secure third-party payment providers such as Razorpay to process online payments.
JOIAS does not store your credit card, debit card, UPI PIN, banking passwords, or other sensitive payment information on our servers.
Shipping and Delivery Partners
To fulfill and deliver your orders, we may share necessary customer information such as name, phone number, and delivery address with our shipping partner:
Shiprocket and its courier partners
This information is shared solely for order fulfillment and delivery purposes.
Cookies
Our website uses cookies and similar technologies to:
Improve website functionality
Remember customer preferences
Analyze website traffic
Enhance user experience
You may choose to disable cookies through your browser settings, although some website features may not function properly.
Google Analytics
We use Google Analytics to understand how visitors use our website and to improve user experience.
Google Analytics may collect information such as:
Pages visited
Time spent on the website
Device and browser information
General geographic location
Marketing Communications
If you subscribe to our newsletter or provide consent, we may send:
Product updates
New arrivals
Promotional offers
Marketing communications
You may unsubscribe from these communications at any time using the unsubscribe link included in our emails.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Account Information
Customers may create an account on our website to manage orders, save addresses, and access order history.
Customers are responsible for maintaining the confidentiality of their account credentials.
Data Retention
We retain customer information only for as long as necessary to:
Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our agreements
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your personal information (subject to legal requirements)
Opt out of marketing communications
To make such requests, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
JOIAS
H-3, Krishna Nagar, Ghaziabad-201009, Uttar Pradesh, India
