Welcome to JOIAS. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
Order Processing
All orders are processed within 1-2 business days after successful order placement and payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email and tracking details.
Shipping Coverage
JOIAS currently ships across most serviceable locations within India.
Delivery availability depends on courier service coverage and pin code serviceability.
Delivery Time
Estimated delivery timelines:
Metro Cities: 3-5 Business Days
Tier 2 & Tier 3 Cities: 4-7 Business Days
Remote Locations: 5-10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
Shipping Charges
Standard Shipping
Free Shipping on orders above ₹499.
A nominal shipping charge may apply to orders below the free shipping threshold.
Any applicable shipping charges will be displayed at checkout before payment confirmation.
Cash on Delivery (COD)
Cash on Delivery (COD) is available for selected serviceable pin codes across India.
JOIAS reserves the right to limit or restrict COD services for certain locations or order values.
Additional COD charges may apply and will be displayed during checkout, if applicable.
Order Tracking
Once your order has been shipped, you will receive:
Order Dispatch Confirmation
Tracking Number (AWB)
Courier Partner Details
Customers can track their orders using the tracking information provided via email, SMS, or the Track Order page on our website.
Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
Incorrect address
Customer unavailable
Invalid contact details
Refusal to accept the package
the shipment may be returned to our warehouse as Return to Origin (RTO).
Failed Deliveries & RTO Orders
In case an order is returned to us due to unsuccessful delivery attempts or refusal by the customer:
JOIAS may contact the customer for re-shipment.
Additional shipping charges may apply for re-dispatching the order.
Repeated failed deliveries may result in restrictions on future COD orders.
Damaged Packages
If you receive a package that appears damaged, tampered with, or opened:
Do not accept the package if possible.
Take clear photographs of the package.
Contact our support team immediately.
We will investigate the issue and provide an appropriate resolution.
Address Accuracy
Customers are responsible for providing accurate shipping information.
JOIAS shall not be held responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.
Delays Beyond Our Control
While we strive to ensure timely deliveries, JOIAS shall not be liable for delays caused by:
Natural disasters
Government restrictions
Transportation disruptions
Courier service interruptions
Public holidays
Other force majeure events
Contact Us
For shipping-related queries, please contact us:
JOIAS
Address: H-3, Krishna Nagar, Ghaziabad-201009, Uttar Pradesh, India
