We accept return requests only under the following circumstances:
The product received is damaged.
The product received is defective.
The wrong product was delivered.
The product received is significantly different from the item ordered.
To be eligible for a return:
The return request must be raised within 48 hours of delivery.
The product must be unused and unworn.
The product must be returned in its original packaging along with all tags, accessories, and invoice.
Non-Returnable Items
The following items are not eligible for return:
Products damaged due to customer misuse.
Products showing signs of wear or use.
Products returned without original packaging.
Items purchased during special sales, clearance sales, or promotional offers (unless damaged or defective).
Customized or personalized jewellery items.
How to Request a Return
To initiate a return:
Email us at support@joias.in
Mention your Order ID.
Provide clear photos or videos of the product and packaging.
Explain the issue in detail.
Our support team will review the request and respond within 2-3 business days.
Return Approval
JOIAS reserves the right to approve or reject any return request after reviewing the submitted evidence.
Return requests that do not meet our eligibility criteria may be declined.
Return Pickup
If the return request is approved:
We may arrange a return pickup through our courier partners where available.
In some locations, customers may be requested to self-ship the product.
The product must be securely packed to avoid damage during transit.
Refund Policy
Refunds are processed only after the returned product is received and successfully inspected by our quality team.
If approved:
Prepaid Orders
Refunds will be processed to the original payment method used during purchase
Cash on Delivery (COD) Orders
Refunds will be transferred to the customer’s bank account or UPI ID after verification.
Refund Processing Time
Once approved:
Refunds are generally processed within 5-7 business days.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
Exchange Policy
Currently, JOIAS does not offer direct product exchanges.
Customers wishing to purchase a different product may place a new order separately.
Cancellation Policy
Before Shipment
Orders may be cancelled before they are shipped by contacting our support team.
After Shipment
Once an order has been dispatched, cancellation requests cannot be accepted.
Customers may contact support for further assistance if required.
Damaged or Incorrect Products
If you receive:
A damaged product
A defective product
An incorrect item
Please contact us within 48 hours of delivery with clear photographs and your Order ID.
We will investigate the issue and provide an appropriate resolution.
Refused Deliveries
If a customer refuses to accept a confirmed order at the time of delivery, JOIAS reserves the right to restrict future Cash on Delivery (COD) orders from the customer.
Contact Us
For return, refund, or cancellation-related assistance, please contact us:
JOIAS
Address: H-3, Krishna Nagar, Ghaziabad-201009, Uttar Pradesh, India
